Voiding a Sale

To void a sale that has already been tendered:

• Click on the Admin. Menu at the bottom right of the POS screen.
• A small box appears.
• Select Void
• Press Enter.
  • If security has been activated for this function, you will be prompted to enter the appropriate password before proceeding.
• Another box appears prompting you to enter or scan the Sale ID for the sale you want to void.
  • If you cannot scan the Sale ID number (on the receipt) and you cannot key in the number, you can look it up.
  • To look a Sale ID number up
    • Click on the down arrow at the right of the field inside the Void box.
    • The Find Sale window pops up.
    • Set your search criteria in the Find Sale By field
    • Click on the Find button.
    • From the list that appears at the bottom of the Find Sale window
    • Select the matching Sale ID number by double clicking on it
    • You will be returned to the POS screen, and the Sale ID number will display in the field within the Void box.
• At this point, you must decide whether to leave the Resellbox unchecked or to check it.
  • If you leave it unchecked and press Enter,
    • a little message box displays, asking if you want to void the sale.
    • If you select Yes
      • The sale is voided.
    • If you select No
      • The sale is not voided.
    • Either way, upon your selection, the information for that Sale ID disappears from the screen.
  • If you check the box and press Enter,
    • the same little message box displays, asking if you want to void the sale.
    • If you select Yes
      • the sale is voided but the line items for that sale remain on the POS screen.
      • From here, you can tender the sale again or add to it if necessary.
        • An example of why you would use the resell option is if you did not apply a discount but neither you nor the customer noticed this until after tendering.
      • Selecting resell allows you the luxury of not having to reenter the entire sale after voiding it.
    • If you select Noat the prompt
      • The sale is not voided.

You can only void a sale on the same day, same shift. After that it must be reversed by doing a refund of the sale. So, next day (or longer) scan the barcode on the sales receipt > highlight ALL the products/services,

At the top of the screen select 'refund selected items'

If a customer was involved in the sale the system will prompt the user to bring the customer back in, say yes.

select cash (or other tender)