Card Reader Maintenance
It is very important to keep your card reader maintenance up to date.
The easiest way to ensure that your card reader is staying current on maintenance updates is to keep your card readers on, plugged in, and connected to a wifi connection.
Your card readers are set to Auto-Update
When a terminal receives an update request, the terminal automatically installs the new software after rebooting at the restart hour.
The restart hour is configurable in by imrchnt and set to 6:00 AM local time by default. To update successfully, a terminal needs to be turned on and connected to your network for at least one maintenance interval (by default 180 minutes) before the restart hour. If the update fails, the terminal will continue to use the previous software version. The device may ask you to update as well.
If you keep your card reader turned off and then bring the reader to an event, it is possible if not likely that it will initiate a firmware update and knock out your card reader for 20 minutes.
Not keeping up with maintenance on your card readers might also impact our ability to install updates to the im+ app.